eBusiness Weekly
Own Correspondent
First Capital Bank has recently introduced two enhanced digital capabilities that will positively reshape the customer’s online banking digital experience.
To create an easier customer service journey, they have launched Alisa, their WhatsApp Banking Chatbot, an innovation that sees them taking their first step in the use of Artificial Intelligence comprising of machine learning and cognitive computing technologies to provide customers and clients with various banking services and transaction capabilities.
Alisa brings peace of mind with her unique privacy and security settings that comprise of end-to-end encryption plus an identification and verification processes prior to the completion of any personal banking transactions or information sharing. Interactions with Alisa are free, with charges applying to transactions as per their tariffs.
Speaking on the launch of Alisa WhatsApp Banking Chatbot First Capital Bank managing director, Ciaran McSharry said; “We are channelling our maximum efforts to not only align and customise our service offering to the changing consumer needs but also to anticipate their needs of the future and make banking an enjoyable and relevant experience. Our mandate is to provide convenience, flexibility and service excellence to our customers and clients across the globe at every opportunity.”
Secondly in efforts to bring additional value to their patrons and address the issue of banking ancillary costs in the prevailing environment, First Capital Bank introduced Reverse
Billing also known as Zero Rating solution that essentially brings added accessibility by addressing the data issue. With this service their customers with Econet Lines may access their internet banking and mobile banking App at no cost.
This development sets First Capital Bank apart, making them one of the few banks currently offering this service.
First Capital Bank Consumer Banking Director, Angela Kamhiriri said; “Our current developments are in line with the predominant digital banking global standards and will allow our customers to transact with ease.
“We believe that Alisa will provide a unique service offering that brings Banking-On-The-Go to life and uphold our values of innovation and service excellence with ease.”
The above innovations demonstrate First Capital Bank’s pre-emptive culture and ability to serve their customers in a distinctive manner. They are powered by a competent, knowledgeable, and passionate workforce that is skilled in providing lasting financial solutions to their chosen segments. They will continue to explore additional opportunities to enable their customers to achieve their extraordinary.
